Returns Policy
(1) Introduction
We understand that from time to time you may wish to return a product to us.
We have created this 30-day returns policy to enable you to return products to us in appropriate circumstances.
Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:
(a) we receive the returned product within 30 days following the date of [purchase/receipt] of the product;
(b) the returned product is unused, in its original unopened packaging with any seal or shrink-wrap intact, with any labels still attached, and otherwise in a condition enabling us to sell the product as new;
(c) you comply with the returns procedure set out below and
(d) none of the exclusions set out below apply.
(3) Returns procedure
In order to take advantage of your rights under this returns policy, you must:
Products returned under this policy must be sent [by recorded delivery] to:
Identify Engraving Systems LTD
Unit 8 Windmill Farm Business Centre
Bartley Street
Bedminster
Bristol
BS3 4DB
You will be responsible for paying postage costs associated with returns under this policy.
(4) Exclusions
The following kinds of products may not be returned under this policy:
(a) food, drink and any other product liable to deteriorate within the period set out in Section 1 and 2 above;
(b) DVDs, CDs other audio or video or audio-visual recordings;
(c) computer software (whether on CD-ROM, DVD-ROM or otherwise);
(d) newspapers, periodicals, magazines or similar products;
(e) toiletries and cosmetics;
(f) any product made to your specification;
(g) any product made to order.
(5) Refunds
We will send you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy ([including/excluding] the original delivery charges and [including/excluding] the costs of returning the product to us).
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
We will process the refund due to you as soon as possible and, in any event, within [30] days of the day we received your returned product.
Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):
(a) we will not refund or exchange the product;
(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
(c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.
(7) About us
Our full name is Identify Engraving Systems LTD.
Our [registered office is
Unit 8 Windmill Farm Business Centre
Bartley Street
Bedminster
Bristol
BS3 4DB
Our company registration number is 3267194.
Our email address is sales@identify.co.uk.
Our VAT number is 682 1493 24.